About us

We are a not-for-profit organization dedicated to improving service delivery for Canadians when interacting with all levels of government. We champion a people-centered approach in the public sector through our activities:

• provide a neutral platform for inter-jurisdictional collaboration and shared learning for the public service delivery community in Canada;

• provide strategic planning and secretariat services to senior public sector leadership teams focused on pan-Canadian collaboration;

• monitor and measure the progress of the Canadian public sector in improving satisfaction with service delivery; and,

• promote cost-effective public-sector service delivery through sharing of best practices, approaches, tools, and publications.

Joint Councils

The Public Sector Chief Information Officer Council (PSCIOC) and the Public Sector Service Delivery Council (PSSDC) (also known as the Joint Councils) are pan-Canadian inter-jurisdictional councils focused on citizen-centred service delivery.

Enhance your organization’s service delivery experience

Designed by senior leaders from the Canadian service delivery and chief information officer communities to help you gain trust from the citizens you serve. Our learning programs offer high-quality flexible professional education opportunities.

Get the latest research to improve your organization’s service delivery experience

Undertake research into citizens and business expectations, satisfaction, and priorities for service improvement. Our research provides you with data to better understand service delivery expectations and satisfaction from citizens and business.

Use a toolkit to better understand your organization’s service delivery experience

Our measurements tool provides public sector organizations with a toolkit to survey, measure, and benchmark its services with the goal of improving services to citizens and business.

Our team

We are an organization working to improve public sector services to citizens.